Terms & Conditions

Granville Oil & Chemicals Ltd provide this Web Site and other related or linked Granville Sites (Site) and certain services, interfaces and functionality on or via this Site (the Services) to you subject to your agreement to comply with the following terms of use (the General Terms). Your use of this Site or the Services will constitute your acceptance of the General Terms. Once accepted, the General Terms will constitute a binding agreement between Granville Oil and Chemicals Ltd and you governing your use of the Site or Services (the Agreement). If you are not willing to abide by the General Terms, do not use this Site or the Services.

  1. Changes and Special Additional Terms and Conditions

    Granville Oil & Chemicals Ltd may revise the General Terms at any time without notice. You should revisit this Site periodically to make sure you are aware of the most recent General Terms because they will be binding on you. Your use of the Site or Services after such changes constitutes your agreement to such changes.

    You are advised to check each page you visit on the Site. Some locations may have special additional terms and conditions that apply to the use of or interaction with that location. These terms and conditions may also be changed at any time without notice. Your use of that location constitutes your acceptance of those special additional terms and conditions.

  2. Use of the Site

    A. Site Security. You are prohibited from violating, or attempting to violate, the security of the Site or Services. Any such violations may result in criminal and civil liabilities to you. We will investigate any alleged violations, and, if a criminal violation is suspected, we will cooperate with law enforcement agencies in their investigations.

    Violations of the security of the Site and Services include, without limitation, the following:

    • Logging into or attempting to log into a server or account that you are not authorized to access;
    • Accessing data or taking any action to obtain services not intended for you or your use;
    • Attempting to probe, scan, or test the vulnerability of any system, subsystem or network;
    • Tampering, hacking, modifying or otherwise corrupting or breaching security or authentication measures without proper authorization;
    • Transmitting material that contains viruses, trojan horses, worms, time bombs, cancelbots or other computer programming routines or engines with the intent or effect of damaging, destroying, disrupting or otherwise impairing a computer's functionality or the operation of the Site or Services;
    • Interfering with, intercepting or expropriating any system, data or information; or
    • Interfering with service to any user, host, or network including, without limitation, by means of overloading, "flooding," "mailbombing," or "crashing" any computer system.

    B. "Spam" and Similar Actions. You are prohibited from transmitting the same or similar unsolicited e-mail messages, bulk commercial advertising, or chain letters to one or more e-mail groups (which are two or more e-mail addresses aggregated as a single e-mail addressee).

    C. Infringement. You are prohibited from using the Site or Services to infringe on any person's copyright, trademark, patent or other intellectual property rights. We may terminate your right to access the Site and Services if we believe you are using the Site and Services in a manner that infringes the copyright, trademark, patent or other intellectual property rights of another. You may be ordered by a court to pay monetary damages to us and to the rightful owner of any intellectual property rights you violate.

    D. Other Prohibited Actions. In using the Site or Services, you must not:

    • Post, e-mail, or otherwise transmit or use the Site or Services in furtherance of any unlawful, harmful, harassing, defamatory, threatening, vulgar, sexually explicit, hateful or otherwise objectionable material of any kind, any material that exploits children or is invasive of another person's privacy or other rights, or any material that Granville Oil & Chemicals Ltd in its sole discretion does not wish posted or transmitted on the Site and Services;
    • Continue to send e-mails to a recipient who has indicated that he/she does not wish to receive a communication from you;
    • Engage in and/or encourage conduct that would: 1) violate any applicable law or regulation or 2) give rise to civil liability;
    • Engage in conduct which could damage or impair the intended operability of the Site or the Services.
    • Impersonate any individual or entity, falsely state or otherwise misrepresent your identity or affiliation in any way, or forge, delete or alter any part of TCP/IP packet header information in any e-mail or other posting;
    • Engage in deceptive online marketing; or
    • Assist or permit any persons in engaging in any of the activities described above.

    E. Your Content. You must exercise caution, good sense and proper judgment in using the Site and Services. You are responsible for any material you place on or transmit to or through the Site or Services. You agree, represent and warrant that any information you post to or transmit through the Site or Services is truthful, accurate, not misleading and offered in good faith, and that you have the right to post or transmit such information. Such information (including without limitation, data, text, software, music, sound, photographs, graphics, video, messages or any other materials whatsoever), whether publicly posted or privately transmitted, is your sole responsibility.

    F. You agree that use of any information obtained via the Site or Services is at your own risk.

    G. Consequences of Unacceptable Use. We reserve the right (but not the obligation) in our sole discretion to refuse or delete any of your content as well as suspend or terminate without notice your access to the Site and Services upon a violation or attempted violation of this Agreement. Indirect or attempted violations of this Agreement, and actual or attempted violations by a third party acting on your behalf, shall be deemed violations by you of this Agreement. Furthermore, it is a violation of this Agreement to use the services of another company for the purpose of facilitating any of the activities which violate this Agreement if such use of another company's service could reasonably be expected to adversely affect the Site and Services in any manner.

    H. No Licensing. By your use of the Site or the Services you receive no license, express or implied, under any patent rights or trade secret rights now or hereafter, owned, controlled or possessed by Granville Oil & Chemicals Ltd.

    I. Linking. You may download and print one copy of content on this Site for your personal non-commercial use, or in connection with your purchase of any Granville Oil and Chemicals products, provided that you leave any copyright or trademark information intact and unchanged. Other than as specifically set out in this paragraph you may not copy (whether by printing off onto paper, storing on disk, placing on another Site, downloading in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way any portion of this Site.

  3. Trademark and Copyright

    Granville and certain other brands, trademarks and services marks are marks of Granville Oil and Chemicals Ltd. Not all marks of Granville Oil and Chemicals Ltd will appear on this Site and not all products or services listed on this Site are available for sale in every country. Some products or services may be marketed under local trademarks in specific countries. Marks of third parties may appear on this Site when referring to those entities or their products or services.

    The user may forward, distribute, and/or photocopy copyrighted materials of Granville Oil and Chemicals Ltd located on this Site only if the entire relevant page or document is unaltered and complete, including all of their headers, footers, disclaimers, and other information. You may not copy these documents to a Web Site.

  4. Privacy Statement

    Granville Oil and Chemicals Ltd appreciate your interest in this Web Site and other related or linked Granville Oil and Chemicals Ltd Sites. Your privacy is important and we want you to understand our practices with respect to gathering information from visitors to the Site and with respect to the uses we make of that information. Please check each portion or page of the Site that you visit. Certain portions or pages of the Site may contain changes to the Privacy Statement applicable to your use of that portion or page, for example, certain applications may request additional information from you.

    Information and Uses

    When someone visits the Site, our web servers automatically gather information that allows the Site to communicate with the visitor's computer during the visit. We also track such information as the number of visits to the Site, which parts of the Site visitors select, IP address (the Internet address assigned to your computer from your Internet Service Provider), domain type, browser type (e.g., Internet Explorer), date and time of day. We use those types of information for statistical purposes that help us design and administer the Site. Those types of information do not disclose Personal Information that would permit us to identify or locate individual visitors.

    Privacy concerns focus on Personal Information, that is, information that could identify a specific individual such as names, addresses, e-mail addresses, and telephone numbers. If during your visit you personalize the Site, complete an order form, enter a contest, or submit other information to us, you may provide us with Personal Information. We may collect and use that Personal Information to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes.

    As explained below in the section on Dissemination of Information to Third Parties, we do not distribute or sell Personal Information to third parties for the purpose of allowing them to market their products and services to you; moreover, as explained in the Opt Out/Modify Information section, we will undertake to remove your Personal Information from our database within a reasonable time in such a way that you will not receive future communications from us. If you notify us that Personal Information previously submitted to our Site is no longer accurate, we will make appropriate corrections.

    Information Placed on Your Computer

    We may store some information (commonly known as a "cookie") on your computer when you look at or use the Site. This information facilitates customizing your use of the Site and ensures that you do not need to re-enter your details every time you visit it. You can erase or block this information from your computer if you want to. (Your 'help' screen or user manual should tell you how to do this.)


    This Site has links to Sites that Granville Oil and Chemicals Ltd does not own, control or maintain. We cannot be responsible for their privacy policies and practices and we make no representations or warranties about the privacy practices of those Sites. Similarly, we cannot be responsible for the policies and practices of any Site from which you linked to our Web Site. We recommend that you check the privacy policy of other Sites and contact the operator if you have concerns or questions.

    Dissemination of Information to Third Parties

    Communicating via the Internet and sending information, products, and services to you by other means necessarily involves your Personal Information passing through or being handled by third-parties, but Granville Oil and Chemicals Ltd does not sell or distribute your Personal Information to third parties for purposes of allowing them to market their products and services to you.

    We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, deliveries, sending postal mail and e-mail, and processing credit card payments. They have access to Personal Information needed to perform their functions, but may not use it for other purposes.

    Sensitive Information

    Granville Oil and Chemicals Ltd does not seek any sensitive information from visitors to our Site. Sensitive information includes a number of types of data relating to: race or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health, sexual life or criminal record.

    Conditions of Use, Notices and Revisions

    If you choose to visit our Site, your visit and any dispute over privacy is subject to this Privacy Statement and our General Terms of Use, including any limitations on damages, arbitration of disputes and application of law provisions. We reserve the right to change this statement at any time without notice.

    Contacting Granville Oil and Chemicals Ltd Customer Services Department
    S63 9BL
    T: +44 (0)1709 890099
  5. No Warranty

    This Site and Services are provided "As Is" and without warranties of any kind, whether express or implied, to the fullest extent permissible pursuant to applicable law, Granville Oil and Chemicals Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Granville Oil and Chemicals Ltd does not represent or warrant that the functions or Services contained in the Site will be uninterrupted or error-free, that defects will be corrected, or that this Site or the server that makes the Site available are free of viruses or other harmful components. Granville Oil and Chemicals Ltd does not make any warranties or representations regarding the use of contents of this Site or Services in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some jurisdictions do not allow exclusion of implied warranties, so the above limitations and exclusions may not apply to you.

  6. Limitation of Liability

    Granville Oil and Chemicals Ltd shall not be liable to you or any other party for any compensatory, punitive, special or consequential damages that result from the use of, or the inability to use, the Site, the Services or the contents on this Site or the performance of the Site, Services or products described on this Site, even if Granville Oil and Chemicals Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    If you are dissatisfied with any portion of the Site or the Services or with any of these terms, your sole and exclusive remedy is to discontinue using the Site and the Services.

  7. Non-Confidentiality of User Materials

    You are not to transmit any material to or through this Site that you consider to be confidential or proprietary. Any material which you transmit to or through this Site will be considered non-confidential and non-proprietary. Except as expressly provided in Granville Oil and Chemicals Ltd Privacy Statement or separate written agreement between you and Granville Oil and Chemicals Ltd, you give Granville Oil and Chemicals Ltd an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit and distribute such information. You further agree that Granville Oil and Chemicals Ltd has the right to use, without any payment or accounting to you or others, any concepts, know-how or ideas which you (and those who act on your behalf) transmit to or through the Site.
  8. Use of Third Party Web Sites

    As a convenience, Granville Oil and Chemicals Ltd may provide links to Web Sites operated by third parties. If you decide to access a third party's Web Site through a link provided by this Site, you do this at your sole risk. Granville Oil and Chemicals Ltd is not responsible for any viruses or other damaging elements encountered in linking to a third party Web Site. Granville Oil and Chemicals Ltd makes no warranty or representation regarding and if not responsible for the linked Web Sites or the content of such Web Sites.

  9. User Communications Areas

    The Site may contain areas where users communicate with each other, including but not limited to bulletin boards, calendars, chat areas, or personal web pages. Granville Oil and Chemicals Ltd has the right but not the obligation to monitor or review any part of the Site or the Services including the user communication areas. However, Granville Oil and Chemicals Ltd shall have no liability related to the content of any communications made in these areas.

  10. Disclosure; Forward-Looking Statements

    Some of the information on this Site may contain projections or other forward-looking statements regarding future events in the Company. We wish to caution you that these statements are only predictions and that actual events or results may differ materially.

  11. Special Note for Parents

    Portions of this Site and Services may be of special interest to children but Granville Oil and Chemicals Ltd does not seek through this Site to gather personal information from persons under the age of 17.

  12. Data Protection

    By entering your details for any competitions or membership programmes displayed on this Site you give your consent for Granville Oil and Chemicals Ltd, and it's appointed agencies to store your data in accordance with the Data Protection Act 1998. Granville will not share or sell your data to any other third party organisation.

  13. How to Contact Us

    If you have any questions or concerns about the online statement for this Site or its implementation you may contact us at:
    S63 9BL
    T: +44 (0)1709 890099